Put production-agent limits in the platform that runs the tools
Source: monday.com
monday.com's Production Engineering team describes a shared platform for agents handling infrastructure tickets and pull requests. It launches each run in a fresh Kubernetes job with scoped, short-lived credentials; dispatches only approved tools; checks changes with an independent risk classifier; and relies on pull-request review and branch protection for merges. After one quarter, the team says its seven agents resolved about half of an average 1,688 monthly infrastructure tickets without human escalation. Those are company-reported results from its own environment.
Why this matters: Start with a narrow, reversible ticket class. Verify repository and path limits at the tool boundary, independent review of the actual diff or plan, human escalation for higher-risk work, complete traces, and a kill switch. Measure accepted outcomes, escalations, incidents, and rollback time alongside ticket volume before extending agent authority.
Read monday.com's engineering account