Citrix Workspace Environment Management agents not synchronizing after upgrade to v1912

Upgrading my home-lab during x-mas to the latest version of Citrix Workspace Environment Management which is current release version 1912.

https://docs.citrix.com/en-us/workspace-environment-management/current-release.html

Some new things in this release:

  • Replacing Microsoft SQL Server Compact (SQL CE) with SQLite
  • Support for exporting and importing configuration sets
  • Option to reset action.
  • Cache Data synchronisation port for agent

After upgrading to this latest version from 1909 to 1912. I looked into the agents console.

Soon as I discovered this I tried to force the agent cache to update. Using the following command:

AgentCacheUtility.exe -refreshcache

The result was not good. So because I am not using a Firewall and also not a different subnet. Networking or ports could not be an issue.

Further investigation I looked into the DBSync folder on my Infrastructure Server. (C:\Program Files (x86)\Norskale\Norskale Infrastructure Services\DBSync). I noticed that the service account i created during my first install was not added to the security of this folder.

Next thing i added my Service Account

Tried to force the upgrade of the Agent.

And it worked perfectly.

Not too sure if this is a bug because of upgrading from 1909 to 1912. Will report this internally with Citrix Product management.

2 Comments

  1. Upgrade to Workspace Environment Management Version 1912 – Deyda.net

    2 January 2020 at 12:57 PM

    […] Citrix Workspace Environment Management agents not synchronizing after upgrade to v1912 […]

  2. Ray Davis

    3 January 2020 at 4:04 AM

    2nd times i have heard of this issue.

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